Service Contracts

Service Contracts allow customers to easily track preventative maintenance, dispatching of service related work, and labor involved with service work. The process for using Service Contracts and other service-related functions is discussed via the Managing Service Contracts page.

System Navigation

Sales > Maintenance > Service Contracts

Edit Service Contract form

Opened via the "New" or "Modify" button on the Service Contracts form, the Edit Service Contract form contains General and User Fields tabs and lists all Service Labor Rates added as part of the contract. Clicking the "Add" or "Modify" buttons will open the Edit Service Labor Rate form, which is used to define a name for the Service Labor Rate and assign a non-stock Part Number to represent the labor fees for service and an Operation that will be used for time tracking, labor, and burden costing purposes.

General tab

Field/Flag	Description
Name	Defines the name for the contract, which must be unique.
Description	Stores a description of the contract.
Prority	Indicates the priority of the contract, used for scheduling purposes, with a default of 0. Contracts may be set with priorities starting from 1 to an unlimited number, with 1 being the highest priority.
Active	If checked, this record is active. Only active records may be used in the system.
Default	If checked, this is the default Service Contract that will be used when creating new Service Items.

User Fields tab

Deacom allows the creation of user-defined fields that, once created, are available on various master data records such as items, Vendors, and Ship-to Companies. These fields allow companies to enter and store information outside of the fields provided in the system. The user fields on a Sales Order may be used to capture information such as Order Confirmation Date, Vehicle Number, Driver Name, etc. User fields may be added via Tools > Maintenance > User Fields. For more information, refer to Configuring User Fields and User Calculations.